Originally introduced in January 2010, 8×8 Virtual Office Pro delivers a complete suite of web-based communications and collaboration services – such as phone, fax, web conferencing, call recording, chat, mobile application and more – via a single online dashboard, enabling access to these tools remotely from any location using just a PC and web browser. In addition, 8×8 Virtual Office Pro reduces a business’ communications costs by combining the services (including unlimited local and long distance VoIP calling) in a bundled offering priced at under $50 per user, significantly less than the cost of acquiring the same services separately from individual providers.

“We are very pleased to provide version 2.0 at no additional cost and, due to our web based delivery, no annoying downloads to our current VO Pro subscribers,” said 8×8 Chief Marketing Officer Debbie Jo Severin. “The new features incorporated in 8×8 Virtual Office Pro 2.0 make it even easier and more productive for a business to access and manage all of its communications needs in the cloud, without having to purchase any on-premises equipment, including the business phone that normally sits on an employee’s desk.”

Enhancements included in 8×8 Virtual Office Pro 2.0 are as follows:

Improved softphone functionality – with advanced and instant call forwarding

call transfer, call waiting, 3-way calling, multiple call appearance lines, blind, warm and voicemail transfers, one click calling from Outlook, Google and social media networks

complete PBX functionality without the need for a desktop IP phoneAdded fax capabilities – users can now send multiple documents in the same fax and create a customized fax cover sheet

service allows for sending and receiving unlimited faxesiPhone iOS4 multitasking support – Virtual Office Mobile application now supports iPhone iOS4 multitasking and background operation

provides one-button access to voicemail, conference bridge and auto-attendantSocial Media Integration

easily post, tweet, chat and send status to your Twitter and Facebook contacts directly from the Virtual Office Online dashboardEnhanced Call Queuing

subscribers with call queuing capability can now have agents log in and out of their call queues from within the online dashboardVideo Chat – users can now add live video to chats and calls with co-workers

These feature upgrades add to 8×8 Virtual Office Pro’s existing core capabilities which include: 8×8 Virtual Office Online – a flexible, online dashboard that lets subscribers manage the key features and functions of their Virtual Office business phone service remotely, through an easy-to-use web portal – Designate any convenient handset or computer headset to place and receive calls.

Set call handling rules, listen to voicemail online and view a comprehensive listing of   voicemails, phone calls and chats.

– Reduce costly roaming and international calling charges by using an 8×8 VoIP (Voice  over Internet Protocol) extension instead of a cell phone, hotel phone or landline desk  phone, to place outbound calls8x8 Virtual Office hosted PBX phone service - reliable, high quality business VoIP phone service with advanced features and unlimited local and long distance calling  8×8 Virtual Meeting – flash-based web conferencing solution that allows users to create, join and invite participants to web, audio and video meetings

Virtual Office Mobile – place and receive (VoIP) calls and access common Virtual Office services and functions from an iPhone, iPod Touch or iPad  Internet fax - send and receive unlimited online faxes from any computer; includes free local U.S. fax number

Call recording and archiving – enables any inbound or outbound call to be recorded and later reviewed, downloaded, deleted and archived  Presence management – tells other co-workers whether you are logged in, logged off, on the phone, off the phone or currently unavailable 8×8 Virtual Office Pro 2.0 is available to existing 8×8 Virtual Office Unlimited, Metered or Global Extension subscribers as an optional service for an additional $20 per extension per month.

New 8×8 Virtual Office subscribers can receive the entire bundle (Unlimited Extension plus Virtual Office Pro) for a promotional price of $49.99 per month. Additional information on 8×8 Virtual Office Pro can be found at http://www.8×8.com/BusinessSolutions/ByProduct/VirtualOfficePro.aspx.   About 8×8, Inc.
8×8, Inc. (Nasdaq:EGHT) leverages its patented software technologies to deliver high quality voice solutions and integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms.  8×8 also offers managed hosting and cloud-based computing services. For additional information, visit www.8×8.com.

CONTACT: 8×8, Inc.

Joan Citelli (408) 654-0970 jcitelli@8×8.com 2010 GlobeNewswire, Inc. [ Back To TMCnet.com's Homepage ]
ITEXPO West 2010
October 4-6, 2010
Los Angeles Convention Center
in Los Angeles, CA Subscribe FREE to all of TMC’s monthly magazines.

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AUSTIN, TX–(Marketwire – October 4, 2010) –   StarView Solutions, an industry leader of business-ready Unified Communications as a Service (UCaaS) solutions, today announced the launch of its patent pending Provisioning and Integrated Services Management tool (PRISM). This newest cutting-edge system allows for the instant ordering, activation, and routing of DID phone numbers as well as SIP connections which traditionally can take days to complete. In addition, the new tool manages just about all of the aspects of VoIP services.

“The core idea of PRISM is the standardization of provisioning and management of services across many diverse systems, simplified so that anyone can offer VoIP services to their retail or wholesale customers without having to deal with the complexities of running a telecommunications network,” said Evin Hunt Vice President of Technology at StarView Solutions. PRISM not only handles the end-to-end services necessary to provision VoIP, it is platform agnostic and interfaces with most of the major soft-switching platforms on the market today. This standardized web-based tool provides backend software and user interface to manage residential VoIP services, business PBX functionality, SIP trunking, inventory and reporting, rate deck generation, and tiered reseller branding and management. It allows for the provisioning of VoIP handsets, DID ordering and routing, as well as E911 service management.

“StarView began developing PRISM in November 2009 after analyzing the amount of time and manpower it takes to provision end-to-end VoIP services. As a wholesale and white label provider of VoIP services, we wanted to make it as easy as possible for customers to resell our core products,” said David Walsh, President of StarView Solutions. ”Traditional provisioning can take days or even weeks to provision a customer and requires the use of several independent software applications. This new tool can interface with all of these applications, saving hours of manpower time. In addition, ordering and provisioning DID numbers can take hours whereas with PRISM, it can take minutes.”

StarView recently launched istarsip 3.0, the first native SIP/VoIP prepaid application in the Apple Store. This latest innovative phone application adds a second number to any iPhone, iPod touch, and iPad that works over 3G, WiFi or cellular networks. In addition to the core functionality of PRISM, the system also manages the new istarsip application.

There are several long-term goals and enhancements planned for PRISM to integrate with more systems and applications which include white label billing, rating, and least cost routing. StarView will be exhibiting and demoing PRISM at the CVx Expo, collocated with ITExpo at the Los Angeles Convention Center, October 4-6, 2010.

About StarView Solutions
StarView Solutions, based in Austin, TX, is an industry leader of providing business-ready Unified Communications as a Service (UCaaS) solutions to both enterprise business customers and wholesale carriers throughout the U.S. StarView’s services include converged voice and data packages, Hosted PBX, SIP trunks, network monitoring, diagnosis and event management, private line and multi-site MPLS connections, fax-to-email services, toll-free numbers, and wholesale carrier termination. The company has several VoIP tools that include istarsip 3.0, the first native SIP/VoIP application in the Apple Store and PRISM, and end-to-end VoIP management tool. For more information, visit www.starviewsolutions.com.

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Intermedia.net, Inc., headquartered in New York, New York, is a privately held firm that has developed an interesting niche in the communications services business: hosting Microsoft Exchange services, along with other enhanced communications services to small and mid-size businesses. For one monthly fee, customers get VoIP telephony, smartphones, business e-mail, instant messaging, fax, and other communications functions delivered as a service.

Founded in 1995, Intermedia claims to have been the first company to offer cloud-based, business-class e-mail; it now has over 250,000 premium, hosted Exchange mailboxes under management.

This interesting combination of hosted voice and e-mail service has brought in a number of industry recognitions, including a 2007 Perfect Score in Technical Support from HosTest.net; a 2007 Reader’s Choice Award from MSExchange.org; a 2008 Dedicated Server Hosting award from Web Host Directory; and a 2009 Fastest Growing Company award from HostReview.com.

Intermedia also empowers thousands of smaller value added resellers (VARs) and managed service providers (MSPs)—as well as select Fortune 500 companies—to sell communications services under their own brand. Intermedia has 200 employees with additional operations in Sunnyvale, California, St. Petersburg, Russia, and London.

Intermedia offers its services throughout the United States, primarily targeting companies with 50 or fewer users. The company qualifies its customers based upon the type of communications solution that they are presently using. For example, for companies that are currently running their business using POTS (plain old telephone service), Intermedia provides an alternative that includes advanced features such as an automated attendant, hunt groups, and extension dialing, without having to set up and manage complex equipment, plus cost savings from with no local and regional tolls charges.

Businesses that are run from mobile phones can have a system that provides all the employees with consistent features, management, and costs—plus integration with hosted Exchange. Potential customers that are using Skype or other free online VoIP services can port their phone number over to Intermedia, which provides directory assistance listings that help potential customers find them, plus unlimited calling to anyone in the United States or Canada, without the customer having to purchase off-net minutes. Customers that currently are served by another hosted PBX provider are also welcomed into the fold, with the additional advantage of the hosted Exchange service, with both voice and e-mail services managed from a centralized console.

That management console, called the HostPilot Control Panel; enables online administration of all communications services. This interface provides a centralized point of management for all Intermedia services, including the Exchange server, POP/IMAP e-mail, SharePoint, Fax via e-mail, SpamStopper, Hosted PBX, and Domain Names. Using this control panel, users can add and manage hosted PBX use, set and configure the voice menu and hunt groups, manage music on hold, and view six months of call history for all users.

Each Intermedia hosted PBX account includes hunt groups, so that calls to a specific department, such as sales or customer support, can be answered quickly. Each user account receives a direct dial phone number; unique extension and extension dialing for calls within the company; unlimited calling to the United States and Canada; caller ID, call waiting, call transfer, call forwarding and three-way calling; find-me/follow-me service—which can forward calls to a mobile or additional phone when away from the office—plus voice-mail to e-mail conversion, with Outlook integration. In addition, Intermedia also provides consistent customer support on a 24 x 7 basis, meaning that their system does not default to an “emergency support” call center during off-peak hours. Cost for the service runs $34.95 per user per month.

The hosted PBX service can be expanded into a full unified communications service when customers add hosted Microsoft Office Communications Server (OCS) and the OCS Calling feature. With Intermedia’s service, calls can be placed to any instant messaging contact in OCS or any contact in Outlook just with a click of the mouse.

The company does not include telephones as part of their service, but recommends Linksys and Polycom models or the free X-Lite softphone, and will assist customers in configuring these devices. Other SIP-compatible devices may be used with the system, but net managers are on their own for installation and configuration functions.

Further information on the Intermedia solutions can be found at www.intermedia.net . Our next tutorial will continue our review of various service providers hosted voice solutions.

Author’s Biography
Mark A. Miller, P.E. is President of DigiNet Corporation®, a Denver-based consulting engineering firm. He is the author of many books on networking technologies, including Voice over IP Technologies, and Internet Technologies Handbook, both published by John Wiley & Sons.

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This so-called small office PBX phone system aids in improving the consumer interface of small businesses in a very smooth manner.

This modern PBX phone system works by means of an Internet Protocol (IP) network. Small offices do not need to spend much cash to install this infrastructure.

This is contrary to the standard telephone system that is expensive to set up. Effective communications are handled by the existing telephone line as well as IP network. Using a single telephone line, it can create multiple extensions also.

This VoIP enabled hosted PBX phone system has the capability to transmit any number of calls regardless of the location. This type of phone system is designed with an updated “find me follow me” call-forward feature, which courses all unanswered calls to the private, residential or any given numbers. A caller can simply leave a message in the phone system’s voice mailbox when the line is busy.

This particular small office PBX phone system offers the superb customer satisfaction as well. These PBX phone systems improve the business communication; the callers to the small business office admire the expert interface tendered by the virtual receptionist or an auto attendant, which automatically greets and directs callers to the exact extension. Therefore, using the VoIP enabled hosted PBX phone system, adding extra personnel who will handle the calls is not necessary anymore in the small office.

Other development in this type of system involve call waiting, direct inward dialing, conference call, caller ID blocking and more. The greetings and messages can be personalized depending on the office hours also.

This small office PBX phone system provides modern communication features of innovative telephone systems. A few of the exceptional characteristics of this device also includes email fax service and more.

Posted by Precious on Aug 20 2010. Filed under Business. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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4PSA, a software vendor specialized in applications that run on computer clouds, today announced the Parallels Operations Automation support for their premier Unified Communications (UC) software VoipNow Professional. The company mentions that the integration performed using the APS standard brings communication services closer to hosting companies and service providers that use Parallels’ business and operations software.

It explains that the emerging growth in hosted Unified Communications solutions has created challenges for service providers to manage and provision these new services. By integrating its platform with Parallels Operations Automation, the company allows companies to minimize the time to market and the operational costs. VoipNow Professional offers the most comprehensive set of services and at the same time delivers a low total cost of ownership (TCO) for UC. Its scalable architecture with enriched hosted PBX functions, fax, video, IM, conferencing, presence management, web integration, groupware and other enterprise centric features can now be quickly and easily supported by Parallels partners.

“Streamlining processes for service providers is a major focus of our development efforts,” stated Mike Ross, President of 4PSA. “We have found that integrating with tools that they are familiar with simplifies and accelerates the adoption of new technologies and services and helps them expand their businesses more quickly,” said Ross.

“We are excited to work with 4PSA on their VoipNow software so our Cloud Services Providers can offer VoipNow to help their small business customers unify their data, voice and collaboration applications,” said Nick Lallas, VP Cloud Services, Parallels. “4PSA’s VoipNow Professional supplies Unified Communications in a comprehensive, yet simple manner, so small businesses benefit from new features while reducing their operational costs.”

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The first thing you need to look at is your high speed internet broadband access at home. Be fully aware that voip phone service providers has absolutely no control over the quality or reliability of your internet broadband access connection. Despite the fact that any voip phone service relies heavily on the stability and reliability of that connection. If your home DSL or cable service is not rock solid, stable and reliable, you are not going to be happy with any Voip Internet Phone Service you get at any price, regardless of the brand name.

When comparing various voip phone service providers, you need to look at the features they offer with the service. Features is another category where voip phone service providers come out on top by a wide margin over traditional telephone services. Voip phone service providers offer many features that regular land line phone companies either charge extra for or are not able to offer at all. Standard features include things like make unlimited calls to other users of the same VOIP provider, to making unlimited calls locally, unlimited calls to 48 states, caller ID, and voicemail. They may also offer other features as well, but make sure that you are not paying extra for features that you will only use once in a blue moon.

Voip phone service providers have been rolling out “Enhanced 911″ or E911, where calls are sent to a 911 network which then connects to a local 911 dispatching center. With E911, emergency dispatchers are able to see the caller’s location and call back numbers. If you are considering a Voip internet phone service that does not offer the Enhanced 911 services, run in the other direction, since this is now a requirement in the US.

Voip Internet Phone Service can be very cost effective for your home or small business. It uses your high speed internet broadband access to make and receive phone calls. But that comes with its own set of problems. For example, remember we talked earlier about the reliability of your high speed internet broadband access? That becomes even more important because if your high speed internet broadband access goes down, so does your ability to make and receive phone calls. Again, this is not the voip phone service provider’s problem since they assume that you already have a very reliable and stable internet broadband access.

If you live off the beaten track and the only high speed internet broadband access available to you is satellite, don’t even think about Voip Internet Phone Service. You are going to be unhappy, because today’s residential satellite technology is simply not fast enough to provide reliable Voip Internet Phone Service.

The cost effectiveness of Voip Internet Phone Service cannot be dismissed. With a traditional phone line from the local telephone company, you are paying about $25 a month just for dial tone. Now compare that to Voip Internet Phone Service, where for less than that…you also get unlimited long distance, voice mail, caller ID, and perhaps other features as well.

Visit this best voip phone service site for more information about the Voip Internet Phone Service that are the most cost effective option for reliable Voip Internet Phone Service when compared against the other leading contenders.

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