SimpleSignal Offers Affordable Hosted Call Recording Phone System
SimpleSignal Inc., a leading hosted PBX and Unified Communications (News – Alert) service provider for small and mid-sized businesses, has launched a full-featured, hosted call-recording phone system.
The call recording application features on-demand and blanket recording accompanied by an intuitive, web-based, playback and retrieval interface.
This solution allows any sized business using SimpleSignal’s hosted PBX (News – Alert) system to add call recording capabilities without tying up capital in hardware or software.
And the affordable service can be requested and provisioned in a matter of a few days, not weeks or months.
Businesses of all types and sizes are realizing the need for call recording to remain compliant with regulatory issues and for legal protection, the company said. For example, insurance adjusters, lawyers, healthcare providers, financial services, and call centers are just a few of the many users seeking to improve the quality of customer interactions and reduce liability.
In addition, efficiency is gained with call recording for improving everyday business processes like keeping track of sales conversations and customer/technical support resolution.
Some of the key benefits to SimpleSignal’s hosted call recording solution are:
* Seamless integration with SimpleSignal’s (News – Alert) Hosted PBX.
* Providing proof of compliance with legal and regulatory requirements.
* Avoiding costly disputes by archiving recorded calls for future proof.
* Customizing call recording to when and where your needs require.
* Evaluating successes and failures for continuous improvement and training opportunities
* Access and playback recorded calls via an easy-to-use, secure Web interface
* Supervising/monitoring calls that are in progress from anywhere, using the same easy-to-use, Web interface
“Call recording has become a growing requirement for many hosted PBX customers and prospects,” said Dave Gilbert (News – Alert), CEO of SimpleSignal. “The addition of this fully integrated solution is an exciting addition to our full range of hosted unified communications offerings, continuing our commitment to provide our customers with powerful but affordable solutions for all their communications needs.”
SimpleSignal provides IP phone applications and services to tens of thousands of satisfied business users throughout the United States and Canada, with a growing list of multi-office clients in many International locations.
SimpleSignal has created some of the most innovative and advanced voice “mashups” in the communications industry, leveraging voice technology for Facebook, LinkedIn, and Salesforce.com (News – Alert), among others.
SimpleSignal has offices in Englewood, Col., and Dana Point, Calif.
Ed Silverstein is a contributing editor for TMCnet’s InfoTech Spotlight. To read more of his articles, please visit his columnist page.
Edited by Ed Silverstein
View the original article here
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